Cookie Policy
For more information or questions, contact us at support@zapfloorhq.com.
1. Introduction and scope
This Cookie Policy applies to the Zapfloor platform available via: https://app.zapfloorhq.com/login (the “Platform”) and the Visitor Management Software Application (the “Application”) owned by:
Zapfloor NG
Molenbergstraat 74
3001 Leuven
Company no. 0552.588.214
Hereinafter "zapfloor", "we" or "us".
Zapfloor NG
Molenbergstraat 74
3001 Leuven
Company no. 0552.588.214
Hereinafter "zapfloor", "we" or "us".
2. What are cookies?
Cookies are small pieces of information in the form of text files, created by a program on the server of the Platform/Application, which are then placed on the hard drive of your computer or hardware device when you visit the Platform/Application.
The Platform/Application uses cookies to identify you as a user of the Platform/Application, to remember your preferences, and to facilitate navigation on the Platform/Application. By using cookies you do not need to identify yourself repeatedly, e.g. for personalized services (such as filling in your user name or password, selecting a language, etc.).
The Platform/Application uses cookies to identify you as a user of the Platform/Application, to remember your preferences, and to facilitate navigation on the Platform/Application. By using cookies you do not need to identify yourself repeatedly, e.g. for personalized services (such as filling in your user name or password, selecting a language, etc.).
3. What types of cookies are there?
Cookies can be subdivided based on different criteria. The following types of cookies exist:
3.1 Origin
Third party cookies are cookies placed by third parties. Please consult the cookie and privacy policies of these third parties to understand how they process your personal data.
First party cookies are cookies that are directly placed by Zapfloor
First party cookies are cookies that are directly placed by Zapfloor
3.2 Duration
Permanent cookies remain present on your computer or hardware device for a certain period of time; the duration depends on the type of permanent cookie.
Session cookies are temporary cookie files. Session cookies are retained during a browsing session and disappear and are deleted when the browser closes.
Session cookies are temporary cookie files. Session cookies are retained during a browsing session and disappear and are deleted when the browser closes.
3.3 Purpose
Essential cookies are strictly necessary for the functioning of the Platform/Application. Due to the technical necessity of these cookies, only an information obligation applies and you can not refuse these cookies.
Non-essential cookies are cookies that are not strictly necessary for the functioning of the Platform/Application. Such cookies can improve the functioning of the Platform/Application, can compile statistics on certain information, track browsing behavior, etc. The non-essential cookies can be subdivided in technical cookies, analytical cookies, social media cookies and tracking cookies:
Non-essential cookies are cookies that are not strictly necessary for the functioning of the Platform/Application. Such cookies can improve the functioning of the Platform/Application, can compile statistics on certain information, track browsing behavior, etc. The non-essential cookies can be subdivided in technical cookies, analytical cookies, social media cookies and tracking cookies:
- Technical cookies improve the functioning and the features of the Platform in order to simplify the use of the Platform/Application.
- Analytical cookies compile statistics on certain information (e.g. popularity, number of visitors, …), track browsing behavior. Analytical cookies will only be placed if you accept these cookies.
- Social media cookies are cookies that make it possible to include buttons from social media platforms. Reference is made to the privacy policies of these social media platforms for more information regarding the use of the use of your personal data.
- Tracking cookies are cookies used for personalized advertising.
4. What cookies does zapfloor use?
4.1 Essential Cookies
Cookie name
Information collected by the cookie
Purpose
Retention period
Cookie publisher (first vs. third party)
intercom-session-mf60dsk6
Visitor session ID
Keeping track of sessions
One (1) week after each login
First party cookie
_session_id
Session ID
Encrypted ID which includes the user ID
One (1) week
First party cookie
intercom-id-[app_id]
Stores intercom app ID
A unique anonymous identifier for the user
Nine (9) months
Third party cookie - Intercom
gtm_rc
Stores a Google reCAPTCHA token
Google reCAPTCHA to detect and prevent fraudulent use of our services
One (1) day
Third party cookie - Google
AWSALB
Store which server cluster is serving you as a user
This cookie allows to deliver the service seamlessly from multiple services using a load balancer, so the cookie simply records which server cluster is serving you
Seven (7) days
Third party cookie - Amazon
lang
Language of user
Allow user to set language preference
End of browser session.
Third party cookie - cumul.io
t
Random login token
Login token for the user
Seven (7) days
Third party cookie - cumul.io
uid
Cumul.io user ID
User ID of Cumul.io
Seven (7) days
Third party cookie - cumul.io
e
Timestamp when token will expire
Expiry for the login token
Seven (7) days
Third party cookie - cumul.io
wlbl
Store settings for whitelabel
Storage of whitelabel settings for users
For the duration of the session.
Third party cookie - cumul.io
Slaask-token
Random token
Randomly generated token used to keep chats open between pages
380 days
Third party cookie - Slaask
Lawfulness of the processing: legitimate interest
4.2 Non-essential cookies
Analytical cookies
Cookie name
Information collected by the cookie
Purpose
Retention period
Cookie publisher (first vs. third party)
_hjid
A random user ID
This cookie is set when the user first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.
One (1) year
Third party cookie - Hotjar
__insp_targlpu
Information regarding mouse position, clicks, scrolls, and highlighted elements and text
Store information regarding mouse position, clicks, scrolls, and highlighted elements and text
For the duration of the session
Third party cookie - Inspectlet
__insp_targlpt
Information regarding mouse position, clicks, scrolls, and highlighted elements and text
This cookie is set by Inspectlet to store information regarding mouse position, clicks, scrolls, and highlighted elements
One (1) year
Third party cookie - Inspectlet
__insp_norec_sess
Store Platform/Application and server performance with each visit.
Used to record Platform/Application and server performance with each visit.
One (1) year
Third party cookie - Inspectlet
__insp_slim
Store information regarding mouse position, clicks, scrolls and highlighted elements and text
Store information regarding mouse position, clicks, scrolls and highlighted elements and text
Seven (7) days
Third party cookie - Inspectlet
__insp_uid
Store random ID assigned to visitor
Used to record Platform/Application and server performance with each visit
ONe (1) year
Third party cookie - Inspectlet
__insp_wid
Store information about visiting pages.
Used to record Platform/Application and server performance with each visit to the site
For the duration of the session
Third party cookie - cumul.io
__insp_nv
The cookies collect information in an anonymous form, including user actions and behaviour on the Platform/Application
Used to record Platform/Application and server performance with each visit
One (1) year
Third party cookie - Inspectlet
_gid
Stores and updates a unique value for each page visited
Collecting information on how you use and interact with the Platform/Application. We use this information in varying ways, for example to help understand how to improve our Platform/Application for users
Twenty four (24) hours
Third party cookie - Google
_gali
Stores which links on a page that are being clicked
Used to monitor performance of the Platform/Application
For the duration of the session
Third party cookie - Google
_ga
Stores page request in a site and used to calculate visitor, session, and campaign data for the Platform/Application analytics reports
Used to distinguish users
Two (2) years
Third party cookie - Google
_gat
Store page visits
Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_
Ten (10) minutes
Third party cookie - Google
_gid
Page visits
Used to distinguish users
Twenty four (24) hours
Third party cookie - Google
NID
A unique ID
Contains a unique ID GOogle uses to remmember your preferences and other information, such as your peferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on
Six (6) months
Third party cookie - Google
1P_JAR
Store Platform/Application statistics and track conversion rates
These cookies are used to gather Platform/Application statistics, and track conversion rates
Thirty (30) days
Third party cookie - Google
_uc_referrer
Stores your last defined referrer
Track where user is referred from
Two (2) years
First party cookie
_utmz
Store visitor measures
Track visitor behaviour measure
Six (6) months
Third party cookie - Google
You can consult the privacy statements of the above mentioned third parties via the following links:
- Cumul.io: https://cumul.io/privacy
Please note that theses privacy statements can be updated from time to time by the respective third party.
5. Cookie management
You can manage the use of cookies yourself. For example, you may choose to refuse certain cookies or only accept a limited number of cookies. Please note, however, that certain features of the Platform/Application are only available, accessible or workable if you have accepted cookies. By changing the settings of your internet browser, you can ensure that you are notified each time cookies are being sent, or even prevent cookies from being created or stored on the hard drive of your computer or hardware device when using the Platform. However, Zapfloor cannot guarantee access to and operation of the Platform if you have disabled the creation of cookies by your internet browser.
Browser
How to manage and delete cookies via your browser:
Apple Safari
Google Chrome
Internet Explorer
Mozzilla Firefox
The consent you provide is always free, and you have the right to withdraw this consent at any time by sending an email to: privacy@zapfloorhq.com or by changing the settings of our cookie management tool.
For more information about the manner in which we process your personal information, we refer to our Privacy Policy.
For more information about the manner in which we process your personal information, we refer to our Privacy Policy.
